Return service

Want to become a partner

Returns by OMNIVA is a platform offering your e-shop clients to return their items quickly and hassle-free.

Become our partner and offer convenient Returns to your customers.


Benefits for your customers

Fast and user friendly

No need for separate arrangement with e-shop.

Can be done at any convenient time, 24/7

Benefits for you

Using Returns by OMNIVA platform you will not only simplify the administration of Returns but will also provide your customers with additional benefits. Research proves that improvement of the Return procedure could result in up to a third of respondents buying more often (E-commerce in Lithuania 2019; Gemius). Studies show that every 4th shopper in Latvia would shop more frequently if the store provided a convenient return process (source: GemiusAdHoc research, Feb 2022).

Monitor and track Returns via single convenient platform

Systematically collect customer feedback

Encourage customers to exchange their item instead of returning it

Promote online sales growth and boost customer confidence

How does the return service work?


Submit a request and receive our offer


Your e-store profile is created on the returns platform


The buyer completes a returns form; they place the parcel into the terminal and return the item to you


You receive the item and refund the customer or send them a replacement item

Become our partner and offer your customers fast and convenient returns

Get an offer