Fast and user friendly
No need for separate arrangement with e-shop.
Can be done at any convenient time, 24/7
Using Returns by OMNIVA platform you will not only simplify the administration of Returns but will also provide your customers with additional benefits. Research proves that improvement of the Return procedure could result in up to a third of respondents buying more often (E-commerce in Lithuania 2019; Gemius). Studies show that every 4th shopper in Latvia would shop more frequently if the store provided a convenient return process (source: GemiusAdHoc research, Feb 2022).
Monitor and track Returns via single convenient platform
Systematically collect customer feedback
Encourage customers to exchange their item instead of returning it
Promote online sales growth and boost customer confidence