Return service


Select the shop from which you ordered the items and register the return. 

We recommend creating an account to make using the return service even more convenient. In addition, users can track their return history. To create an account, click on the "Log in" button on the top right and then select "Register here". You can also use a Google account to log in.

You can find the price for returns in the policy of the store. 

The return fee is indicated in the terms and conditions of each shop. Different solutions are possible for returning items: 

  • if the shop offers free returns, the shop pays for the return of the shipment, meaning that the buyer does not have to pay the return fee; 

  • if the shop does not offer free returns, the return fee will be deducted from the amount returned to the customer when returning the items. The amount to be deducted for the return service is stated in the return policy of the shop. 

  • Each shop chooses their return policy.

If you forget your password, click on the "Forgot your password?" button and the password renewal link will be sent to your email address.

The password and other account settings can be changed by logging in to the account. To do this, click on your name at the top of the page, select "My settings", and save the changes made.

If the items you want to return were received in separate shipments, each shipment needs to be processed separately. Please note that when returning an item, you can only place one shipment in each return. 

Don't worry - you can still place the shipment in the parcel machine's locker without the address label! The courier who picks up the shipment will print and attach the label, so that it can be returned to the store.

Each field on the return form has an explanation of what to write there.

If you register the return in the Omniva return service environment, an address card will be sent to your email address. You can then print it out and put it on the parcel.

If you do not have a printer, write the phone number of the sender and the shipment number, which you can find in the text message or email notification, on the package. You can print out the address card at a parcel machine. To do this, select "Send a parcel" and then "I registered the parcel in the e-service" on the parcel machine screen and enter the return number.

  • We will send you the address card and return number to your email address and by text message.
  • If you do not have a printer, you can print the address card at a parcel machine.
  • Pack the shipment and write the return number and the phone number of the sender. We recommend including the return form attached to the email.
  • You can find the parcel machine nearest to you here >>.
  • Select "Send a parcel" and then "I registered the parcel in the e-service" on the parcel machine screen.
  • Enter the return number received via text message or email.
  • Put the address card on the shipment and place the shipment in the locker that opened.

Yes. If you do not have a printer, you can print the address card at a parcel machine. The parcel machine prints an address card sticker, which you have to put on the parcel. The address card must not be damaged and it must be easy to read and scan it – this way, we can guarantee that the parcel will safely arrive at its destination.

Parcel machine shipments can weigh up to 30 kg. You can choose between three sizes (S, M, or L). The maximum dimensions of the lockers (height, width, length) are:

  • S* – 9 cm x 38 cm x 64 cm
  • M – 19 cm x 38 cm x 64 cm
  • L – 39 cm x 38 cm x 64 cm

*The minimum allowed dimensions of the shipment are 1 cm (height) × 9 cm (width) × 14 cm (length).

The shipments must meet the shipment packaging requirements of Omniva. You can find more information about packaging requirements  here >>

You can easily track the status of all your returned parcels in your profile. If you haven't created such a profile yet, you can also see the status on the Omniva website by entering the shipment number in the search field. 

If you have already processed a return and you have paid for the return service on the website, but the shipment has not been sent yet, you can request a refund by writing to us at 

You should submit a form for a lost shipment to the Omniva customer service by filling out .